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Privacy Policy

 

Our contact details

Name: Choice Wellbeing Service Cic

Address: St Marys & St Peters Community Project

Phone Number: 07703754945

E-mail: info@choicewellbeingservice.co.uk

 

The type of personal information we collect:

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When you give it to us directly 

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We may ask for personal information about you, including your name, date of birth, email address, postal address, telephone number, the local authority that you live in and demographic information such as ethnicity and gender. 

Times when we would do this include when you ask about our activities, take part in our activities, sign up for e-newsletters/bulletins, tell us your story, take part in our research, call our helpline, order products or services, donate, fundraise on our behalf, or complete an online survey. 

In some circumstances, such as when you get in touch with our listening ear service, we may ask about your children, including their ages, names, disability or medical condition, other people in your household, the type of education your child receives and your housing costs. You will always have the option to not disclose this information, as the service provides to support you.

You may also provide personal information directly to us when you get in touch with our email.

Occasionally, your information may be useful for us to find out why you are supporting us as this helps us understand the benefits of our work. We will also sometimes ask for feedback in multiple ways, these will always be optional.

We may get your information via a referral from a third party, such as another charity or local authority, but they should ask for your consent before sharing that information with us and we will seek confirmation that they have done so. 

 

 

How we get the personal information and why we have it

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Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Referrals from third party organisations

  • Social media messages

  • Subscription forms

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We also receive personal information indirectly, from the following sources in the following scenarios:

  • Booking our courses, programs, or classes.

  • Email enquiries form.

 

We use the information that you have given us in order to

  • Provide you with the services, products, or information you asked for.

  • Keep a record of your contact and relationship with us.

  • Keep you informed about our work.

  • Understand more about our current supporters and identify or seek support from new potential supporters.

  • Ensure we know how you prefer to be contacted.

  • Understand how we can improve our services, products, or information. For example, data collection for our research or research on services provided in the area.

 

We may share this information with third party organisations which may provide more support offerings than us here at Choice Wellbeing Service. We will never share personal information without first approaching you, the client, first.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting tracey.huggins.cws@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored on our online database.  Where subscription forms have been handwritten, this information is then collated onto our online database. These subscription forms are then shredded and destroyed within three months.

 

Your data protection rights

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Under data protection law, you have rights including:

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Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at Choice Wellbeing Service Cic, 07703754945, info@choicewellbeingservice.co.uk if you wish to make a request.

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How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at info@choicewellbeingservice.co.uk.

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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